Terms of service

TERMS OF SERVICE — THE RICHMOND
Last updated: July 6, 2026

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OVERVIEW

This website is operated by The Richmond. Throughout the site, the terms "we," "us," and "our" refer to The Richmond. The Richmond offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website.

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SECTION 1 — ONLINE STORE TERMS
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By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws.

We reserve the right to refuse service to anyone for any reason at any time.

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SECTION 2 — ACCURACY OF INFORMATION
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We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only.

We reserve the right to modify product descriptions, pricing, availability, and content at any time without notice.

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SECTION 3 — PRODUCTS AND MADE-TO-ORDER POLICY
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All products are made-to-order. Production begins shortly after your order is placed.

We have made every effort to display product colors, textures, and dimensions as accurately as possible. We cannot guarantee that your device's display of any color will be perfectly accurate.

We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to cancel orders in cases of suspected fraud, unauthorized resale, or legal restrictions.

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SECTION 4 — PRICING AND PAYMENT
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All prices are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time.

All payments are processed through secure third-party payment processors. The Richmond does not store or access your complete card details.

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SECTION 5 — ORDERS AND ACCEPTANCE
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We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event we modify or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all orders.

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SECTION 6 — THIRD-PARTY LINKS
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Certain content, products, and services available via our website may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us.

We are not responsible for the content, accuracy, or practices of any third-party sites and we are not liable for any harm or damages related to third-party transactions.

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SECTION 7 — USER COMMENTS AND SUBMISSIONS
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If you submit reviews, feedback, or other content, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, and publish that content in any media for any purpose.

You agree that your submissions will not contain unlawful, abusive, obscene, or otherwise harmful material.

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SECTION 8 — PERSONAL INFORMATION
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Your submission of personal information through the store is governed by our Privacy Policy, available at https://shoptherichmond.com/policies/privacy-policy.

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SECTION 9 — ERRORS, INACCURACIES, AND OMISSIONS
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There may occasionally be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any errors and to update or cancel orders if any information in the service is inaccurate, without prior notice.

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SECTION 10 — PROHIBITED USES
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You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to transmit unsolicited advertising material, to impersonate The Richmond or any other person, or to interfere with anyone's use of the website.

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SECTION 11 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
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We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

The Richmond and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.

In no case shall The Richmond's total liability exceed the amount paid by you for the specific product that is the subject of the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. UK and EU consumer statutory rights are not affected by these Terms.

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SECTION 12 — GOVERNING LAW
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These Terms of Service shall be governed by the laws of the State of Florida, United States.

For customers in the United Kingdom, applicable UK consumer protection laws apply, including the Consumer Rights Act 2015.

For customers in the European Economic Area, applicable EU consumer protection laws apply.

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SECTION 13 — ENTIRE AGREEMENT
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These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and us, superseding any prior or contemporaneous agreements, communications, and proposals.

We reserve the right to update or modify these Terms at any time. The most recent version will always be available at https://shoptherichmond.com/policies/terms-of-service. Your continued use of the website constitutes acceptance of any changes.

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CONTACT
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The Richmond
Website: https://shoptherichmond.com/
Email: support@shoptherichmond.com